Shipping policy
SHIPPING POLICY
Thank you for shopping with Glow Tools. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 2-3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Times
- United States: 7-15 business days
- Canada: 10-20 business days
- United Kingdom & Europe: 10-20 business days
- Australia & New Zealand: 10-20 business days
- All other countries: 15-25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays or peak holiday seasons.
Shipping Costs
- Standard Shipping: $8.00
- Free shipping on all orders over $70.00
- Express Shipping: $15.00 (United States only)
Order Tracking
Once your order has shipped you will receive a confirmation email with your tracking number. You can track your order at 17track.net
International Shipping
Glow Tools ships to 28 countries worldwide. Please note that customs fees, import duties and taxes may apply for international orders. These charges are the responsibility of the customer and are not included in your order total.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit please contact us immediately at nanasshelfshop@gmail.com with your order number and photos of any damage. We will work to resolve the issue as quickly as possible.
Contact Us
For any shipping questions please email us at nanasshelfshop@gmail.com. We respond within 24 hours Monday through Friday.